Terms of service

About these terms

This website and store are operated by RAY + MAE COLLECTIVE, LLC, doing business as Ray + Mae Collective. These terms apply to your use of our store and purchases from us. By placing an order, you agree to these terms and the store policies linked below, subject to your rights under applicable law.

Products and ordering

Please review product descriptions, sizing information, available options, and processing times before purchasing. Products may be ready-to-ship, custom-made, or offered as preorders, as identified in the listing. Only items specifically identified as handmade or hand-sewn should be understood to be handmade or hand-sewn. Product colors can appear differently on different screens.

Limited-quantity items and drops are available on a first-come, first-served basis. If an item becomes unavailable or we discover an error affecting your order, we will contact you to arrange a resolution. If we cannot fulfill purchased merchandise, we will refund the payment for that merchandise and any associated charges as required by applicable law. We will not charge a higher price for an existing order without your agreement.

Prices and payment

Prices are stated in U.S. dollars unless otherwise indicated. The final total, including applicable shipping and taxes, is shown at checkout. You must provide accurate contact, billing, and delivery information and be authorized to use your selected payment method. Available payment methods are displayed at checkout. Prices and promotions can change for future purchases.

Processing and shipping

Ready-to-ship items ship within 2–3 business days. Custom items ship within 2 weeks. Preorder shipping windows vary and are stated on the individual product listing. Processing time is separate from carrier transit time. Standard shipping is $8 to the lower 48 states and Washington, DC, with free standard shipping on qualifying orders of $100 or more after discounts and before tax and shipping. Alaska and Hawaii use carrier-calculated shipping and are excluded from the flat-rate and free-shipping offers. See our Shipping policy for full details, tracking, delays, and local-pickup arrangements where offered.

Order cancellations

You may cancel an order for a change of mind within 24 hours of placing it, provided work on your order has not started when we receive your request. Email raymaecollective@gmail.com within that window and include your order number. Eligible cancellations receive a full refund to the original payment method. Your payment provider may take additional time to post the refund.

After 24 hours, or once work on your order has started, change-of-mind cancellations are not accepted. This cancellation rule does not limit any rights you have under applicable law, including remedies for shipping delays or unshipped merchandise.

Returns, refunds, and order problems

Except for eligible cancellations and any remedies required by applicable law, all sales are final, including ready-to-ship, custom, and preorder merchandise. We do not accept change-of-mind or sizing-preference returns or exchanges. If an item is damaged, defective, incorrect, or otherwise presents an order issue, email us so we can review it and work with you on an appropriate resolution. Please read our Return and refund policy for complete details. Nothing in these terms removes any rights or remedies provided by applicable law.

Privacy and website use

Our store is hosted on Shopify. Our Privacy policy explains how personal information is collected, used, and shared. Please use the website lawfully and do not submit fraudulent orders, attempt unauthorized access, or interfere with the website or other customers.

Updates and contact

Updated terms will be posted on this page and apply to future orders. Changes will not retroactively reduce your rights for an order already placed. For questions about these terms or an order, email raymaecollective@gmail.com.