Shipping & Processing

From order to arrival.

Clear timing is part of good service. Review the processing details below and the information on your selected piece before ordering. For guidance on a particular date or destination, please contact us.

Where we ship

Ray + Mae Collective ships within the United States, including Alaska and Hawaii. We do not currently offer international shipping.

Shipping rates

For the contiguous United States (the lower 48 states and Washington, DC), standard shipping is $8. Orders with a merchandise subtotal of $100 or more after discounts, before tax and shipping, qualify for free standard shipping to those destinations. Alaska and Hawaii are charged carrier-calculated shipping at checkout based on the package and destination; the $8 flat rate and free-shipping offer do not apply to Alaska or Hawaii. Available services and the final shipping charge are shown at checkout. Any expedited shipping option applies to carrier transit only and does not shorten our processing or production time.

Processing and production

• Ready-to-ship items: ship within 2–3 business days.
• Custom items: ship within 2 weeks of ordering.
• Preorders: timing varies by item. The estimated shipping date or window will be stated on the individual product listing before purchase.

Business days are Monday through Friday, excluding holidays. Processing or production time is separate from carrier transit time. If you need an item by a particular date, please contact us before ordering.

Transit and tracking

We ship through USPS, UPS, or FedEx. Standard shipping to the contiguous United States is generally estimated at 3–5 business days after the carrier receives your package. Transit to Alaska and Hawaii varies by the selected carrier service. Transit times are estimates and can vary with the carrier, destination, weather, and seasonal demand. Tracking information is provided when your order ships.

Delays and order issues

If we cannot ship within the promised timeframe, we will contact you with an updated shipping estimate and the option to cancel the unshipped merchandise for a refund as required by applicable law. Please check your shipping address before ordering and email us promptly if a correction is needed.

If your shipment is missing, arrives damaged, or contains an incorrect item, email raymaecollective@gmail.com with your order number and relevant details or photos. We will review the issue and work with you on an appropriate resolution. Nothing in this policy limits your rights under applicable law.

Local pickup

Where local pickup is offered, pickup details will be arranged directly with you. Please wait for confirmation that your order is ready and for pickup instructions before arriving.

Contact

Questions about shipping or an existing order? Email raymaecollective@gmail.com.